Following a successful career in the travel industry, Yvonne moved into the world of further education in 1996, undertaking a variety of management roles. As the International Office Manager at Hopwood Hall College, she was responsible for setting up the division and putting in place policies and procedures to ensure College staff and systems were in place to manage international student requirements. She was responsible for the set up and management of student accommodation, Admissions, immigration advice and pastoral care systems for international students. Moving into Student Service in 2009 she took management responsibility for a large team and student support funds in excess of £1m.
Throughout her career Yvonne has placed a strong focus on customer service working to develop wrap around care and support services to improve the student experience. She has worked as an independent Consultant since 2011 with extensive experience of helping institutions of Further and Higher Education to establish robust systems and procedures to support both home and overseas students. A member of the Chartered Institute of Management Yvonne spends any free time working in the voluntary sector as an active Governor in both Primary and Secondary Education. She is a Corporate Fellow of the Woodard Corporation and a trustee of an educational trust in the North West. Within her governor roles Yvonne chairs a number of committees and has substantial experience in managing change.